This Privacy Policy outlines how Vertical Reality ("we," "our," or "us") collects, uses, and protects your information when you visit verticalreality.com. We are committed to ensuring your privacy is protected in accordance with standard business practices and applicable data protection laws.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and shipping/billing address when you contact us for a quote, purchase parts through our online store, or inquire about event rentals.

• Payment Information: If you purchase equipment or parts, payment processing is handled through secure third-party providers. We do not store full credit card details on our servers.

• Usage Data: Information on how you access and use the website, including IP addresses, browser types, and pages visited, to help us improve our site functionality.

2. How We Use Your Information

We use the information we collect to:

• Process orders for manufactured equipment and replacement parts.

• Provide quotes and information regarding mobile event attractions and rentals.

• Respond to customer service requests and technical inquiries.

• Send occasional updates or promotional materials related to our products (you may opt out at any time).

• Improve our website and manufacturing services.

3. Data Sharing and Disclosure

Vertical Reality does not sell, trade, or rent your personal identification information to others. We may share information with:

• Service Providers: Third-party companies that assist us in operating our website, conducting our business, or servicing you (e.g., shipping carriers and payment processors), provided those parties agree to keep this information confidential.

• Legal Compliance: We may release information when requested to comply with the law or protect our rights, property, or safety.

4. Cookies

Our website may use "cookies" to enhance your experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about your visit. You can choose to set your web browser to refuse cookies, though some parts of the site may not function properly as a result.

5. Third-Party Links

Our site contains links to other platforms, such as YouTube for product videos. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.

6. Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us using the information below.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Vertical Reality

17511 South West 99th Road

Miami, Florida 33157

Phone: 877-632-6444 / 305-238-4522

Email: info@verticalreality.com

Last Updated: April 2026