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Vertical Reality
17511 South West 99th Road

Miami, Florida 33157

Toll Free: 877-632-6444

Intl Phone: 001-305-238-4522

It is our goal at Vertical Reality to offer you several options for maintaining the quality and safety of your equipment. Please contact us with any questions.


Scheduled On-Site Service:
Our service trucks cover the entire country and provides the most economical factory service option in the industry. Our mobile Service Technician's are able to perform training, inspection, cable and parts replacement, and any other maintenance needs as requested.

Urgent Service:
Vertical Reality will fly a Service Technician to any location for urgent service, inspection, or training. The cost varies depending on the amount of advance notice which significantly affects associated travel costs. The cost for parts and labor remains fixed.

Self Service:
Customers who wish to install OEM Spare Parts themselves have the option to do so. Instructions are supplied with the part, and our courteous support staff is always available to answer any questions.


We understand that your staff may change from season to season, or you may want a refresher on the safe operation & maintenance of your product. Our On-Site Training includes instruction, demonstration, and a written test for up to 20 individuals per session.

On-Site Training and On-Site Service can be coordinated to happen at the same time to save you time and money.

To request service and/or training for a product, fill in the following form and submit.

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